TECPLAST commercial warranty

Our Commitment

Guaranteed quality: Our products are manufactured using top-quality materials to guarantee their longevity. This TECPLAST guarantee is a commitment to you, attesting to our confidence in the sturdiness and reliability of our products.

Peace of mind: Investing in a TECPLAST product means choosing peace of mind. Should a problem arise with your product during the warranty period, we'll be there to repair or replace it, at no extra charge.

Sustainability and the environment: By opting for durable, quality products, you're also doing your bit for the planet. Fewer replacements and less waste mean a smaller ecological footprint. Choosing our TECPLAST guarantee means committing to a more sustainable, environmentally-friendly future.

Your satisfaction is our priority: When you choose an eligible TECPLAST product, you benefit from a commercial warranty, a pledge of our commitment to your satisfaction. 

Warranty conditions

At BACHES-DIRECT, we are committed to offering tarpaulins of impeccable quality. This is your guarantee of total satisfaction. For these top-of-the-range tarpaulins, we offer an exchange or replacement in the event of abnormal wear. 

We offer a simple, immediate and fair application. The aim is to cover any manufacturing defects or premature aging.

For more information, download our TECPLAST commercial warranty contract.

How do I activate my warranty?

If your tarpaulin meets the criteria set out above and has a defect covered by our warranty, please follow these steps to make a claim:

1. Contact our Customer Service Department: By e-mail to sav@tecplast.com, via the contact form or by telephone by calling our Customer Service Department on +33 4 79 54 04 81.
2. Provide Details: Indicate your order number, attach your invoice with a detailed description of the problem and clear photos showing the defect or damage.
3. Claim Processing: Our team will investigate your claim and contact you as soon as possible to inform you of the next steps.

Warranty exclusions :

• Extreme weather conditions

Torn eyelets will not be covered by the warranty if caused by extreme weather conditions, such as high winds, hail or the weight of snow.

• Unsuitable mounting and fastening

Excessive wind load: Make sure the tarpaulin is properly fastened to avoid excessive wind catch.

Insufficient slope: An adequate slope (at least 5%) must be maintained to avoid the formation of water pockets.

Wrong tension: The tarpaulin must be correctly tensioned.

The tarpaulin must rest on a rigid structure (wood or metal) over its entire surface (with crosspieces spaced no more than 600 mm apart).

• Incorrect use

Tears caused by sharp objects: Damage caused by nails, knives, cutters or other sharp objects is not covered.

Burns or modifications to the cover: Any burns or modifications to the cover invalidate the warranty.

Appearance defects: Appearance defects that do not affect the functional aspects of the tarpaulin, such as stains, moss, discoloration or rust, are not covered by the warranty.

Negligent or wilful destruction: Damage caused by negligence or wilful damage immediately voids the warranty.

Detour from Normal Use: Use of tarpaulins for purposes other than those originally intended invalidates the warranty.